Privacy Policy

Last updated: May 1, 2025

This Privacy Policy describes how Fin Neoprene (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.finneoprene.co.za (the “Site”) or otherwise interact with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refers to any user of the Services—whether a customer, website visitor, or another individual whose information we may collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do, we will revise the “Last updated” date above and post the updated version on our Site.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information through various means. The nature and scope of this data depends on how you interact with us.

Types of Information We Collect

Information You Provide Directly

Contact details (e.g., name, address, phone number, email)
Order details (e.g., billing and shipping addresses, payment confirmation)
Account credentials (e.g., username, password, security questions)
Customer support messages or forms submitted

Automatically Collected Information (Usage Data)

Using cookies, pixels, and similar technologies, we may collect:

Device and browser details
IP address and geolocation
Interactions with the Site and Services (e.g., clicks, pages viewed)

Information from Third Parties

We may receive personal information from:

Payment processors and platforms like Shopify
Marketing and advertising partners
Analytics providers
Shipping and logistics services

All third-party data is treated in accordance with this Privacy Policy.

How We Use Your Information

Service Delivery: Processing orders, account management, returns, and notifications
Marketing & Advertising: Sending promotions or tailored offers via email or SMS (where permitted)
Security & Fraud Prevention: Detecting and responding to suspicious activity
Customer Support & Improvement: Addressing queries and enhancing the user experience

If you’re located in the European Economic Area (EEA), our legal basis for processing may be your consent, the necessity to perform a contract, or our legitimate interests as defined under Art. 6(1)(f) GDPR.

Cookies

We use cookies to operate and improve our Site and Services. These include functional, performance, analytics, and advertising cookies. You can manage cookie preferences in your browser settings. Blocking cookies may impact functionality.

For more details on cookies used via Shopify, see Shopify’s Cookie Policy.

How We Share Personal Information

We may share your personal information with:

CategoryExamples of Recipients

Identifiers & Order DataPayment processors, shipping partners, IT providers

Internet/Network ActivityAnalytics and marketing vendors

Commercial & Geolocation DataFulfillment partners, business and marketing affiliates

We do not sell or share your sensitive personal data without your consent, nor do we infer characteristics from it.

We may disclose information:

With service providers or partners under contract
As required by law, or in connection with a legal claim
In case of business transfers or restructuring
With your express consent

User-Generated Content

Any product reviews or public posts you submit are accessible to others. Fin Neoprene cannot guarantee the privacy or misuse of public content. Please share cautiously.

Third-Party Links

Our Site may contain links to external sites. We are not responsible for the privacy or content of third-party platforms. Review their policies before sharing personal data.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from anyone under the age of 16. If you believe a child has submitted data to us, please contact us for removal.

Security & Data Retention

We implement industry-standard security practices but cannot guarantee absolute security. Avoid sharing sensitive data via unencrypted channels.

We retain your personal information as long as necessary for the purposes outlined in this Privacy Policy, including for legal or compliance reasons.

Your Rights

Depending on your location, your rights may include:

Access to the data we hold about you
Correction of inaccurate data
Deletion of your personal information
Data portability
Opt-out of marketing, data sharing, or targeted advertising
Restrict processing or withdraw consent
Appeal denied requests

You can manage your communication preferences or exercise these rights by contacting us at info@finneoprene.co.za.

We may verify your identity before processing your request. Authorized agents may act on your behalf with proper documentation.

Complaints

If you have concerns about how we handle your data, please contact us at info@finneoprene.co.za. If unresolved, you may contact your local data protection authority.

International Users

Your data may be transferred and processed outside your country of residence. For EU residents, we rely on standard contractual clauses or equivalent safeguards for lawful transfers.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact:

Fin Neoprene
Email: info@finneoprene.co.za
Address: 6 Hilyard Street, Cape Town, WC, 7915, South Africa

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